Frequently Asked Questions

Welcome to OFFMINT! We believe shopping should be simple, convenient, and enjoyable. Here are answers to some of the most common questions about our products, orders, shipping, and returns.

1. Orders & Payments

Q1. How can I place an order?

You can browse our collections, select your preferred product, choose the available size and colour, and add it to your cart. Proceed to checkout to complete your order.

Q2. What payment methods do you accept?

We accept multiple payment methods, including UPI, debit cards, credit cards, and other payment options available at checkout.

Q3. Is Cash on Delivery (COD) available?

Cash on Delivery may be available for eligible locations and orders. Please check the available payment options during checkout.

Q4. Can I cancel or modify my order after placing it?

If you wish to cancel or modify your order, please contact our customer support team as soon as possible. Changes may not be possible once your order has been processed or shipped.

2. Shipping & Delivery

Q5. How long does delivery take?

Delivery timelines depend on your location and the shipping method. The estimated delivery date will be communicated during checkout or through your order confirmation.

Q6. How can I track my order?

Once your order is shipped, you will receive tracking details. You can use the tracking link to check the status of your shipment.

Q7. Do you deliver across India?

We deliver to serviceable locations across India. You can check the availability of delivery for your location during checkout.

Q8. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number.

3. Returns & Exchanges

Q9. Can I return or exchange a product?

Eligible products may be returned or exchanged according to our Returns & Refunds Policy. Please review the policy before initiating a request.

Q10. How do I initiate a return or exchange?

Visit our Returns & Refunds page or contact our customer support team with your order details to initiate a return or exchange request.

Q11. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photographs of the product.

Q12. How long does a refund take?

Once your return is approved and processed, the refund will be initiated according to our refund policy. The time taken for the amount to reflect depends on your payment provider.

4. Products & Sizing

Q13. How do I choose the right size?

Please refer to the size chart available on the product page before placing your order. If you are between sizes, consider the fit description mentioned on the product page.

Q14. Are the product colours exactly as shown in the pictures?

We try our best to display product colours accurately. However, slight variations may occur due to lighting conditions and individual screen settings.

Q15. How should I care for my clothing?

Please refer to the care instructions mentioned on the product label or product page to maintain the quality and longevity of your clothing.

Q16. Will sold-out products be restocked?

Restocking depends on product availability. You can check the product page for updates or contact us for more information.

5. Customer Support

Q17. How can I contact OFFMINT?

You can reach us through our Contact Us page or by emailing our customer support team.

Q18. How can I stay updated about new collections and offers?

Subscribe to our newsletter to receive updates about new arrivals, exclusive offers, and the latest from OFFMINT.

Still have questions? We're here to help. Visit our Contact Us page and our team will be happy to assist you.

Thank you for choosing OFFMINT!

OFFMINT offers standard shipping across serviceable locations in India. Once your order is dispatched, you will receive a tracking link to follow your shipment. Shipping options and charges, if applicable, will be displayed during checkout.
Shopping at OFFMINT is simple. Browse our collections, select your favourite product, choose the available size and quantity, and click “Add to Cart.” Proceed to checkout, enter your shipping details, select your payment method, and place your order. You will receive an order confirmation once your purchase is successful.
Orders are usually processed within 1–3 business days. Delivery typically takes 3–7 business days after dispatch, depending on your location and courier service. You will receive tracking details once your order has been shipped. Delivery timelines may vary for remote locations or during peak seasons.
All OFFMINT orders are shipped from our fulfilment location in India. We deliver to serviceable pin codes across the country. You can check delivery availability by entering your pin code at checkout.
If you need to change your billing address, please contact our customer support as soon as possible after placing your order. Once an order has been processed or shipped, changes may not be possible. Please ensure that your billing details are correct before completing checkout.
If you are unable to log in, please check that you are using the correct email address or phone number associated with your account. If you are using a password, make sure it is entered correctly. You can also try resetting your password or requesting a new login code. If the issue continues, please contact OFFMINT customer support for assistance.
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